Report an issue

If you have concerns regarding a Fair Trade USA™ position, policy, decision, or the behavior of anyone involved in the Fair Trade USA system, we want to address it.

To submit feedback on a Fair Trade USA standard or about Fair Trade USA’s standards-setting process, please visit our standards page.

Complaints Procedure

Anyone can submit a complaint, allegation, and/or appeal, and confidentiality is very important to us. If you’ve seen something you want to report, this document explains exactly how we’ll handle it.

Complaints Form

The first step in submitting a complaint, allegation, and/or appeal is to complete the website form below.
 
If you would rather fill out a word doc, you can find instructions here. You will have to email the document with any attachments to disputes@fairtradeusa.org.

Fill out a Complaints Form

We just need a few details from you. Once an investigation is concluded, we will communicate the findings and decision.












Report misuse of the Fair Trade Certified seal

We take proper use of the Fair Trade Certified seal seriously. If you see someone violating our seal use guidelines (which are available on our partner resources page), help us by reporting it.

Often, a case of a product or brand misusing the seal is simply a mistake. In some cases, businesses that are not licensed by Fair Trade USA use the term “Fair Trade Certified” or use the Fair Trade Certified seal on their products. In others, companies that are licensed by Fair Trade USA use the term or label incorrectly.

To submit a report of misuse, we just need some basic information from you.