Report an issue

If you have concerns regarding a Fair Trade USA™ position, policy, decision, or the behavior of anyone involved in the Fair Trade USA system, we want to address it.

Fill Out a Complaint Form

We just need a few details from you. Once an investigation is concluded, we will communicate the findings and decision.

Report Anonymously. Please understand that if you report anonymously, we will not be able to follow up personally on your issue.

Do you want to report without sharing your name and contact information?

First Name

Last Name

Phone Number

Who is your complaint about?

What is your relationship to the them? Example: employee, coworker, family, etc.

Who is involved? Individuals, companies, or organizations involved in this matter.

Location Type. Select the option that most closely describes the location where this happened.

What is this complaint about? Please describe the issue and the reason for your complaint.

Have you taken any steps to resolve this issue?

YesNo

Steps taken. Please list what you have done so far to address this matter.

Attachments. Please attach any supporting materials and evidence to support this report.

Complaints Form

The first step in submitting a complaint, allegation, and/or appeal is to complete the website form below.

If you would rather fill out a word doc, you can find instructions here. You will have to email the document with any attachments to certification@fairtradeusa.org.