Report an issue
If you have concerns regarding a Fair Trade USA® position, policy, decision, or the behavior of anyone involved in the Fair Trade USA system, we want to address it.
Anyone can submit a complaint, allegation, and/or appeal, and confidentiality is very important to us. If you’ve seen something you want to report, this document explains exactly how we’ll handle it.
Completing this form is the first step in submitting a complaint, allegation, and/or appeal. When you have finished completing this form, please email the document with any attachments to firstname.lastname@example.org.
We will notify you when your feedback is received. Once an investigation is concluded, we will communicate the findings and decision.
Report misuse of the Fair Trade Certified™ seal
We take proper use of the Fair Trade Certified seal seriously. If you see someone violating our seal use guidelines (which are available on our partner resources page), help us by reporting it.
Often, a case of a product or brand misusing the seal is simply a mistake. In some cases, businesses that are not licensed by Fair Trade USA use the term "Fair Trade Certified" or use the Fair Trade Certified seal on their products. In others, companies that are licensed by Fair Trade USA use the term or label incorrectly.